Privacy Policy

Introduction

PLOPP Photos ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our HVAC equipment photo management application ("the App").

Information We Collect

Data You Provide Directly

Account Information: Email address, display name, and password for account creation and authentication
Profile Information: Optional profile picture and username
Equipment Photos: Images you capture or upload, including metadata such as timestamps and location data (if enabled)
Equipment Data: Labels, equipment types, locations, notes, and advanced equipment settings you enter
Project Information: Project names and organization data you create
Communication Data: Messages and content when sharing projects or photos with other users

Data Collected Automatically

Device Information: Device model, operating system version, and app version for compatibility and troubleshooting
Usage Analytics: App performance data, crash reports, and feature usage statistics to improve our services
Authentication Tokens: Secure tokens for maintaining your login session

Data from Device Features

Camera Access: To capture equipment photos (only when you initiate photo capture)
Photo Library Access: To select profile pictures (only when you choose to upload a profile picture)
Location Services: GPS coordinates for equipment photos (only if you enable location tagging)

How We Use Your Information

We use your information to:

Provide and maintain the App's core functionality
Authenticate your account and maintain security
Store and organize your equipment photos and project data
Enable sharing features between users
Sync your data across your devices
Provide customer support and respond to your inquiries
Improve app performance and fix technical issues
Send important service notifications (not promotional content)

Data Storage and Security

Cloud Storage

Your data is securely stored using Firebase services provided by Google:

Authentication: Firebase Authentication for secure login
Database: Cloud Firestore for project and equipment data
File Storage: Firebase Storage for photos and profile pictures
Encryption: All data is encrypted in transit and at rest

Local Storage

Some data is temporarily stored on your device for offline access and improved performance.

Data Sharing and Third Parties

Third-Party Services

We use the following third-party services that may have access to your data:

Firebase (Google LLC)
- Purpose: Authentication, database, and file storage services
- Data Shared: Account information, equipment data, and photos
- Privacy Protection: Google provides equivalent privacy protection as outlined in their Privacy Policy
- Location: Data may be processed in the United States and other countries where Google operates
AI Services (Anthropic, OpenAI)
- Purpose: Equipment photo analysis and search functionality
- Data Shared: Equipment photos and metadata (only when you use AI features)
- Privacy Protection: These services provide equivalent privacy protection and do not store your data permanently
- Data Processing: Photos are processed for analysis but not retained by AI providers

User-to-User Sharing

When you share projects or photos with other users:

Shared content becomes accessible to recipients
Recipients can view and download shared equipment data and photos
You control what content to share and with whom

No Sale of Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Retention and Deletion

Retention Periods

Account Data: Retained while your account is active
Equipment Photos and Data: Retained until you delete them or close your account
Usage Analytics: Aggregated and anonymized data may be retained for up to 2 years

Your Deletion Rights

You can:

Delete individual photos and projects within the App
Request complete account deletion by contacting us at rlopp.lsb@gmail.com
Upon account deletion, we will remove your personal data within 30 days
Some anonymized usage data may be retained for analytical purposes

Data Portability

You can export your equipment data and photos at any time using the App's export features.

Your Privacy Rights

Access and Control

View and edit your profile information
Manage your equipment photos and project data
Control sharing permissions for your content
Enable or disable location services
Manage notification preferences

Consent Withdrawal

You can withdraw consent for data processing by:

Disabling specific app permissions in your device settings
Deleting your account
Contacting us to opt out of specific data uses

Regional Rights

Depending on your location, you may have additional rights under laws such as GDPR, CCPA, or other privacy regulations. Contact us to exercise these rights.

Children's Privacy

Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately.

International Data Transfers

Your data may be transferred to and processed in countries other than your own, including the United States, where our service providers operate. We ensure appropriate safeguards are in place to protect your data during international transfers.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

Posting the updated policy in the App
Sending you a notification through the App
Updating the "Last Updated" date at the top of this policy

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: rlopp.lsb@gmail.com
Response Time: We will respond to privacy inquiries within 30 days

Compliance

This Privacy Policy complies with:

Apple App Store Review Guidelines (Section 5.1)
General Data Protection Regulation (GDPR)
California Consumer Privacy Act (CCPA)
Children's Online Privacy Protection Act (COPPA)
Other applicable privacy laws

By using PLOPP Photos, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and sharing of your information as described herein.